Terms & Conditions

Before using, obtaining, or accessing any information, products, materials, or services, please carefully read these terms and conditions of use. When you access the Thomson Rent A Car’s website, you agree to be bound by our Privacy Policy and these Terms of Use. Failure to agree to these Terms and Conditions of Use, you agree to stop using this Website immediately.

The Site reserves the right to change these Terms and Conditions of Use at any time – when a new version is posted on Our Website; the obligations and rights arising before the changes are not affected by the changes. Changes become effective once posted and your continued use of The Site followed by these changes constitutes your subjection to the changes. If you do not agree to the changes of the Terms or become dissatisfied with The Site, you should stop using The Site immediately.

WEBSITE USE

This Site or Trips may be used and you may register as a user if you are of eligible age and can be bound under contracts. If you register as a user or book and Trips account is created, you reserve the responsibility to ensure your login details, including your account information and passwords are kept secret. You retain the responsibility for the use of This Site, including anyone using the Site with your account information (with or without your consent) as well as anyone who accesses your booking details. All information provided by you must be up-to-date and accurate. If you have any change in information, you have to update your account immediately. If you feel your account is not secure anymore (especially in the event of an unauthorized access, theft, loss, or use of your mobile device or computer or information used in accessing This Site), you should change your affected Personal Details immediately.

If you want any of your personal details or other communications sent directly to you via your mobile device, you agree to inform us and update your present contact number, while updating your mobile app to the latest updates, as well as for any possible incurred changes when such messages were received. We will not take responsibility for sending a message to your strange device. If you activate any service or install any software, especially those storing information from This Site on any computer or mobile device, you are responsible, to dispose or transfer such device or eliminate your information or ensure access to that service or software is disabled so as to ensure unauthorized access is prevented to your account or personal information. This Site is only available for searching any available car for rent; This Site may not be used to make any fraudulent, speculative, or false reservation to anticipate for demand. When This Site is being used, you agree to submit to applicable UAE laws as well as your home country laws, including regulations applicable to technical data exportation.

Additionally, you agree to avoid the following without prior written permission from Thomson Rent A Car:

• It is prohibited to use any software or automated system to get data from This Site (‘screen scraping), for both commercial and non-commercial purposes.
• Attempting to circumvent or bypass or even breach the limitations in any robot exclusion headers on This Site
• Deep-Link to any area of This Site for any reason;
• Using any software, routine, or device that meddles or interferes with the regular operation of This Site or actions that enforces an unreasonable load our network equipment or computer;
• Duplicate, sell, reproduce, resell, trade, exploit, or copy This Site;
• Make use of any part of This Site for any harmful, unlawful, or otherwise unsuitable or objectionable purpose, ascertained by us;
• Distributing or posting any material of This Site that is in violation to the third party rights or applicable law;
• The use of This Site to store or collect others’ personal data;
• The use of This Site for commercial purpose; or
• The transmission of any promotional materials or ads on This Site.

We reserve the right, at our own discretion, without prior notice, at any time to terminate, suspend or limit your access to any or the entire component(s) of This Site. Moreover, you are free to delete your account here.

You agree not to also:

• Disable, circumvent, or meddle with Our Website’s security-related features or related features of This Website or the different features preventing or limiting the copying or use of our content or enforce restrictions on Our Website use or the Website content;
• Provide deceptive or false information;
• Disparage anyone publicly or any User Content;
• Impersonate any entity or person, or otherwise ensure Your affiliation is misrepresented with an entity or person;
• Deliberately or indeliberately encourage or violate others to breach any related statute, law, regulation or ordinance;
• Request for personal information from anyone;
• Add, delete or otherwise make changes to User Content of people;
• Post or publish threats of violence, or encourage or promote others to engage in illegal or violent activity
• Alter or remove any copyright or related proprietary notices on or associated with the Website content.

INTELLECTUAL PROPERTY RIGHTS

We respect others’ intellectual property rights and we ensure users are prohibited from posting, uploading, or otherwise transmitting on This Website or otherwise through Trips with any materials that breach the intellectual property rights of others. If you observe any violation against your copyright or trademark rights, please let us know using the address provided in Section.

LIMITED LIABILITY

We, (including our directors, shareholders, officers, affiliates, providers, and representatives), hereby specifically, to the extent permitted by the law, exclude any liability and responsibility for any damages or loss to, or even viruses that can infect, any of your computer equipment or related property due to the access gained on This Website, your use of Bookings or downloading any content from This Website or (b) any loss; claim; injury; delay; act of god; or any unique, direct, punitive, exemplary, consequential or incidental damages of any type (including, but without limitation to – lost savings or lost profits), even on the basis of tort, contract, liability, strict liability or otherwise, arising from or is in connection with: (i) the use of our content, Trips or Our Website; (ii) any delay or failure (which include, but without limitation to the use of or the inability to make use of any material on Our Website for booking or reservations); or (iii) the activeness or non-activeness by us irrespective of being informed of the damage to such parties or other parties. This liability limitation is not permitted in some countries or states, thus, the limitations may not be applicable or applicable just partly to you.

YOU CONSENT TO PROTECT US

With respect to these Terms, you agree to indemnify, hold us, defend, each of our directors, officers, agents, and employees harmless from and against any cause of action, claim, expense, liability, demand or loss, which include, but without limitation – reasonable accounting and legal fees, emerging from, or in any way associated with your violation of these agreements or the Terms made aspect of these Terms by reference, your violation of any applicable law, as well as your access or to This Website, the Intellectual Property, or Trips.

OTHER REQUIREMENTS

We reserve the right to change these Terms and site at any time, without any prior notice and in our sole discretion. You maintain the responsibility to consistently check these Terms for updates. Your continued use of This Website indicates your acceptance to any changes made to the Terms of Use and the changes will supersede any past versions of the Terms. Unless, if stated otherwise herein, any changes to these Terms of use are applicable to every user, including anyone who registers prior to the date these changes becomes effective. Moreover, this agreement may be terminated under these Terms any time with a written notification (especially by email) and/or, if you registered with us, when you cancel your access to your account.

Nothing within these Terms will be considered to constitute either party as the representative or agent of the other party, or even the two parties as partners or joint ventures for any reason.  You may not designate, transfer, or delegate your obligations or rights under these Terms. Our duties and rights may be assigned under these Terms without the assignment being taken as a change to the Terms as well as without prior notification to you, as long as your rights are not prejudiced. This may be applicable to at least one patent to this site as well as to the accessible features and services through This Website.

Our negligence to act based on your violation or anybody’s violation any time, we will not waive our right to act based on similar or future violations. If any of these Terms is found by a court to be invalid or unenforceable, the Term will be, to the highest extent permitted by related law, be enforced, while the other Terms are still valid and can be enforced. These terms and the agreements make up this aspect of the Terms by reference, constitute the whole agreement between us associated with your use of This Website, which include Trips, and any prior agreements or understandings are replaced (written or oral) concerning the use of This Website.

As permitted by the UAE law, with no regard to its conflict of the rules of law, will regulate these Terms, including our and your conformity to them as well as any claim or dispute that emerge from it or associated with them or their subject matter (which include claims or non-contractual disputes). Any legal action intended to be taken against the use of This Website, which includes Booking or Our Services or these Terms, must be brought only in the Dubai courts (UAE); consumers will only be allowed by the law to bring proceedings to courts for your domiciled location, and also with recourse to the rights offered by the consumer protection laws of the location. In any action like this or any action we intend to initiate, the party that prevails will be entitled to the extent the law permits to get back the required legal expenses obtained, associated with the action, which includes without limitation to the costs, whether taxable and non-taxable and moderate attorney fees. You also agree, to the extent allowable by the law, that any claims, disputes, and causes of action emerging from or associated with these Terms and/or This Website, will be settled separately, without falling back to any type of class action.

CANCELATION POLICY

Reservation cancelation 7 days or more before the trip, 100% of the rental price will be refunded.

Reservation cancelation 3-7 days before the trip, 90% of the rental price will be refunded.

Reservation cancelation 1-3 days before the trip, 50% of the rental price will be refunded.

Reservation cancelation less than 24 hours before the trip, he returns 0% of the rental price.

FEEDBACK

We are always pleased to read your questions and comments on Our Websites, although we may be unable to respond to them all. Kindly be informed that we reserve no responsibility to review unsolicited ideas associated with our business (such as advertising or product ideas) and no liability will be incurred due to any similarities that exist between the materials and the ideas that should probably be seen in future Thomson Rent A Car services or products. Additionally, please do not forget that you take responsibility for any material submitted by you, which include its originality, copyright and reliability. Additionally, when you submit Feedback, you grant us the perpetual, transferable, irrevocable, fully-paid, non-exclusive global license (alongside the right to freely sublicense) to duplicate, modify, use, publicly display, perform, translate, reformat, republish, syndicate, excerpt (partially or wholly) as well as distribute Feedback you submit for any purpose such as commercial, advertising, business, marketing, or otherwise.